Reports

Meeting Customer Needs With Digital Financial Services

As consumer behaviour changes over time, so do their financial needs. Financial institutions needs to stay ahead of this to be able to offer the right services to their customers. And currently, the majority of these services need to be digital. Established banks need to catch up with the emerging digital banks that are far more flexible and forward-thinking.

Read our white paper on how financial instituions need to meet customer needs with digital services. Learn more about what customers expect and what banks need to be moving towards.

Discovery Workshop Toolkit

We hold Discovery workshops to get to the bottom of what our clients require for their products to be a success. This can be a specific set of features or usability elements, or a complete redesign or redevelopment. To help them and us get a good understanding of it, we carry out a series of exercises with the stakeholders.

Download our Discovery Workshop Toolkit to find out what we do and how our approach helps us get as much information as we need from our clients.

HURDLE UX OBSTACLES WITH DESIGN SPRINTS

Coming up with an idea or a solution for an online gambling app or website can be a daunting task, and could take a lot of time and resources to get it right.

We've developed our method of overcoming this challenge with Product Design Sprints - a week-long process of finding out how successful and viable your product is.

Download our guide to find out how it can help you create the right gaming product cost-effectively.

MULTI-APP STRATEGY AND WHY BUSINESSES SHOULD ADOPT THIS APPROACH

Everyone's behaviour and preferences change over time, which can easily impact on your business. Adapting to these changes is key to staying relevant to your customers and providing the best products for them.

This report identifies key brands that have implemented the multi-app strategy, including; Sky, Betfred and Facebook and also discusses why we are passionate about employing this strategy across our client portfolio.

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